Privacy Policy

 

Privacy Policy

Barnfield Theatre Ltd is committed to protecting your privacy and ensuring your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

Your data
Types of data we collect

Ticketing Data – When you purchase tickets, gift vouchers, merchandise or membership through our Box Office at Barnfield Theatre, Barnfield Road Exeter, your name, email, phone number, and address data number will be stored by our ticketing partner, Ticketsolve.

Online Data – When you book tickets online, data is shared between Realex (payment gateway), and Ticketsolve (ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with MailChimp (our email partner).

Payment Data – when you make a payment by card, in person or by phone data is shared with First Data (payment gateway) and Realex (payment gateway)

Ticketsolve acts as a data processor on behalf of Barnfield Theatre Ltd

Ticketsolve, Realex, MailChimp, First Data, and Barnfield Theatre have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

For more information, please see their privacy notices here:

 

When you sign up for our mailing list, either at the time of booking or separately through our sign-up form, we collect personal information. We use that information for a couple of reasons: to share information such as upcoming shows; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied. We also gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our marketing. You can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at mail@barnfieldtheatre.org.uk

Our online Box Office is managed using Ticketsolve, and payments are processed through Realex and First Data. All orders – including those made by telephone or in person – will be processed through these systems. You have the right to opt out of any communications, or to ask that your details be removed from any or all of our databases, at any time – please click the link in any email, call us, or email mail@barnfieldtheatre.org.uk to update your preferences.
View Ticketsolve’s privacy policy
https://www.ticketsolve.com/privacy-policy/

Realex Payments, part of Global Payments, are a highly trusted online payment card processor, accredited with the Account Information Security certification by VISA and compliant with Payment Card Industry Data Security Standard Version 3.22, the highest level of compliance. We do not store your bank or payment details on our system.
View Global Payments’ privacy policy
https://resourcecentre.globaliris.com/privacypolicy

First Data, is a merchant acquirer providing credit card processing services for small/large businesses and national financial institutions. We do not store your bank or payment details on our system. View First Data’s Privacy policy https://www.firstdata.com/en_gb/privacy.html

If you sign up to our email list, your details will also be held on MailChimp which is integrated with the Ticketsolve system. MailChimp’s servers are based in the USA, but is signed up to the EU-US Privacy Shield Framework.
View MailChimp’s privacy policy
https://resourcecentre.globaliris.com/privacypolicy

Promoters, Artists and Clients
When you make an enquiry about hiring any part of Barnfield Theatre for a concert, conference or other promotion, or when you are employed by Barnfield Theatre to give a performance or presentation, your details may be stored on our secure internal network.

The information we collect
We may collect, store and use the following types of personal data:
– Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. This information does not identify any individual user.
– Details of any transactions you have made when booking tickets.
– Information that you provide to us for the purpose of registering with us.
– Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
– Any other information that you choose to send to us.

How we will store your information
When you subscribe to our mailing list the details you provide will be stored on MailChimp.
When you purchase tickets online, your details will be stored on our Box Office server, Ticketsolve, and on MailChimp.

Access to these systems is limited to those with specific work-related reasons to use that data. Data may also be accessed by employees of MailChimp and Ticketsolve. We do not store any payment details such as credit card numbers.

If you prefer your details not to be stored on any of our systems, you are always welcome to purchase tickets at the Box Office counter. Please note that if you choose not to provide any contact information when making a purchase, we will be unable to contact you with any information relating to that event which may include concert delay or cancellation, transport issues or artistic changes.

If you make an enquiry about hiring any of our venues, your details will be stored on our secure internal network.

We will retain your details on Ticketsolve for seven years after your last financial transaction with us, or two years after your last engagement (ie clicking a link in an email communication), whichever is the longer. If you have worked with us as a promoter or client, your details will be stored for seven years since your last enquiry.

How we will use this information
We will send marketing communications to you in the form of a monthly email newsletter. If you have elected not to receive marketing communications from us, we may still contact you about your booking or with information relevant to the event you are attending, such as information about transport issues, artistic changes or a concert cancellation; and about your account with us, such as changes to this privacy notice.
We may also use aggregated data to help inform our future programming and marketing campaigns, for example, by comparing the postcodes of audience members or by evaluating how customers reach our website. Individual users will not be identified in these cases.

We will never share individual personal information with anyone without your advance permission or unless ordered by a court of law. We will never sell or rent personal information.
If you no longer wish for us to use your information in this, or any part of this, way, you may unsubscribe at any time or contact us to request the removal of your details from our lists. If you have made a financial transaction with us within seven years, we are obliged to retain certain details relating to that transaction for our financial reporting; we will, however, delete all possible information, ensure your removal from all communications, and delete your entire account when the required period has elapsed.

Website Cookies

When someone visits our website (www.barnfieldtheatre.org.uk) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns.

 

Disabling cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features of our website.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disclosure of information
The transmission of information over the internet is not completely secure. We will do our utmost to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that Barnfield Theatre may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.

You have a legal right to request access to any and all data we hold under your account at any time. If you wish to make such a request, please contact us in writing using our online Contact Form, selecting the option ‘Box Office enquiries’, or by post to the address shown on our website.

Unsubscribing
If at any time you wish to unsubscribe from our emails, or to change and update your personal information, you can unsubscribe by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at mail@barnfieldtheatre.org.uk

Privacy policy amends
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.

How to contact us
You may make a change to how we use your data by in writing or verbally; for example, updating mailing preferences or contact information.

To request access to the data we hold on your account, or to ask us to remove your account entirely, please contact us in writing by email or post using the details below.

We will fulfil any such requests within one calendar month.

Email: mail@barnfieldtheatre.org.uk
Telephone: 01392 271808 (10am to 4pm, Monday to Friday)
Post: Barnfield Theatre, Barnfield Road, Exeter, Devon, EX1 1SN

Your right to report concerns
If you require any clarification regarding our data practices, or if you feel we could improve the way we use your data or inform you of how we will use it, please contact us using the details above.

If you feel we have failed in our duty to protect your data or to inform you of how we will use it, you are entitled to express your concerns to an independent body. You can find information on how to express your concerns at the Information Commissioners’ Office, https://ico.org.uk/concerns/